SHIPPING & DELIVERY POLICY
Read about our shipping & delivery services
At CONSTANTINE/RENAKOSSY we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. We provide FREE Standard delivery to most international addresses, based on our logistics partner’s network. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Islands.
For Romania we deliver with NEMO EXPRESS COURIER or other couriers available in the country.
ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 10 to 15 working days upon confirmation of payment, from our atelier. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number (AWB or EMS). You may check and track the delivery status of your orders with our local logistics partner. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
Please consider that all items are made-to-order and it takes between 2-7 working days to create them. Shipping takes between 7-10 days in Europe, while to other continents – depending on the country – might take up to 12 days.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. Free standard delivery will take between 10-15 working days. However, rest assured that your order is safely on its way and may track its status.
For international Deliveries we work with Romanian Postal Service (EMS). EMS contains a tracking number for every delivery.
TAXES, DUTIES & TARIFFS
Taxes for shipping & delivery services
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
MODE OF PAYMENTS
We accept payments via Braintree Payment Services for any card payment available, VISA/MASTERCARD/MAESTRO, AMERICAN EXPRESS, DISCOVER, JCB credit and debit cards and PayPal.
Prices are available in : Euro(EUR), American Dollars (USD), British Pounds(GBP), Romanian Leu(RON).
Payment is charged in Euro in final transaction for credit card payment.
Please visit braintreepayments.com
Please visit paypal.com for more information. Paypal accepts EUR, USD, GBP. Payment in RON is not accepted.
We do not accept payments via ATM or inter-bank transfers.
Only for Romania we accept cash on delivery payments.