RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
- All items would need to be purchased originally from constantinerenakossy.com
If any of the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable.
Made-to-measure items are also non-returnable.
VALIDITY FOR RETURNS & EXCHANGES
All returns & exchanges would need to be raised within 14 days of the invoice date for European orders, and 25 days for overseas orders. You, the customer is responsible for shipping costs for the returned item. We do not accept COD parcels.
Furthermore, we kindly ask you to contact us prior to returning the item, via e-mail firstname.lastname@example.org .
RETURNS & EXCHANGES ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly fill in the Exchange/Return Request Form and follow the steps indicated in the form for your exchange. You will find return instructions in the package. Please return the products in the original packaging, with all labels on and along with the completed return form.
2.3 Mail us your parcel via a traceable mode of postage.
2.4 Wait for our email confirmation and you will be notified about the terms of the refund.
2.5 However, if any of the products received is deemed defective or a wrong shipment, constantinerenakossy.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of constantinerenakossy.com.
2.6 No refunds will be given for taxes, duties, tariffs and extra charges levied for overseas orders either for refunds or exchanged items.
2.7 All returns & exchanges made via our online portal at constantinerenakossy.com would need to be shipped to:
COHERE STUDIO SRL
City: Cluj Napoca
Postal Code: 400609
Street: Calea Dorobantilor nr.70/43
Tel: +40 748422187
OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.3 CONSTANTINE/RENAKOSSY makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.4 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) according the Romanian Laws.
3.6 All decisions made by constantinerenakossy.com are final.